I wanted to give you guys an update on the implementation of EditArea I am doing for MSCRM. The javascript editor in the out of the box system needs a lot of work. Tell me what you think.

For part 1 of my implementing CRM systems series I want to talk about something near and dear to my heart.   How to choose the right implementation partner.   Before I begin, I do want to make sure everyone understands that I do work in the implementation partner community and ... [More]

Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information. Source: Wikipedia Over ... [More]

Well, I finally have my blog up and running.  I am excited about the different topics we will be covering in the future.  For the most part, we will be discussing the more brainy side of CRM, what makes it work, what doesn't.  I really want to focus on the people and busine... [More]